FAQ
Questions Before You Create Your Memorial
Here are the most common questions about our custom pet memorial videos and digital delivery.
How long does it take?
Most custom pet memorial videos are delivered by email within 2–5 business days after we receive your pet photo and order details.
Is this a physical product?
No. This product is a digital pet memorial video. No physical item will be shipped.
How will I receive my memorial video?
Your finished memorial video will be delivered by email as a digital file that you can save, watch, and share.
What kind of photo should I upload?
Please upload a clear, well-lit photo where your pet’s face is easy to see. Both eyes should be visible, and the photo should not be blurry, too dark, or heavily filtered.
Can I use an old photo of a pet who has passed away?
Yes. If you only have an old photo, you can still send it to us. If the photo is not suitable, we’ll contact you before starting.
Can I request changes?
Yes. One small revision is included with your order. Major changes or a completely different photo may require a new order.
Can you make this for cats or other pets?
Yes. We can create memorial videos for dogs, cats, and many other beloved pets, as long as the photo is clear enough to work from.
How do I send my pet photo?
After placing your order, please send your pet photo and order number to liuj9595@gmail.com. We’ll use that photo to create your custom memorial video.
Is checkout secure?
Yes. Checkout is handled securely through Shopify and PayPal.
Secure Digital Order
Safe Checkout. Digital Delivery. Made With Care.
Your custom pet memorial video is ordered securely and delivered digitally by email after it is created.
Secure Checkout
Checkout is handled securely through Shopify and PayPal.
Delivered by Email
Your finished memorial video will be sent to your email as a digital file.
Made From Your Pet Photo
We create your memorial video from the pet photo you send after placing your order.
One Small Revision Included
One small revision is included if something needs a light adjustment.
